How To Return An Item And Return Postage
How To Start A Return
Email support@pressureaus.com with your order number and the reason for your return. We'll reply with return instructions. Items sent back without contacting us first can't be processed.
Return Address
Our returns address is private. Once your return is approved, we'll email you the address to send it to.
Return Shipping
Change of mind: if you're returning an item that isn't faulty (for example you changed your mind or it wasn't to your preference), you pay the return postage and it isn't reimbursed. Please send it with regular Australia Post parcel post with tracking, as we can't be responsible for returns lost in transit. Your full product refund is processed once the return arrives and has been checked, and you've emailed us your postage receipt and tracking number.
Faulty items: we cover return postage for genuine faults, such as:
- the battery doesn't work
- the battery won't connect to the gun
- the gun doesn't work from first use
- the item arrived damaged
We also cover return postage if we sent you the wrong item. Please contact us as soon as possible with photos and a short video of the problem. Please send us a photo of your tracking number and a photo of your shipping receipt showing the amount paid.
Return Postage For Faults
Where we cover return postage, please use a regular tracked parcel service. Express postage isn't reimbursed. We'll reimburse up to $30 AUD per return.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Questions about returns? Email support@pressureaus.com and our team will get back to you within a few hours.