Refund policy

30-Day Money-Back Guarantee

Try your PressureAus Cordless Pressure Washer for 30 days. If you're not happy with it, send it back and we'll refund you.

Refund Timeframe

Refund requests must be made within 30 days of receiving your order. Requests made after 30 days are reviewed case by case.

How To Start A Return

Email support@pressureaus.com with your order number and the reason for your return. If your item is damaged or faulty, please include photos or a short video of the issue. We'll reply with return instructions. Items sent back without contacting us first can't be processed.

Condition Of Returns

You're welcome to use your pressure washer during the 30 days. To qualify for a refund it must be returned complete with everything that came in the box (battery, charger, hose, nozzle, foam cannon, attachments and carry case) and without damage beyond normal use.

Return Shipping

For change-of-mind returns the customer pays return shipping and chooses the courier. We recommend a tracked service as we can't be responsible for returns lost in transit. If your item is faulty, damaged or not what you ordered, we'll cover the cost of the return.

Refund Processing

Once your return arrives and is inspected, we'll email you to confirm your refund. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

Damaged In Transit

Please inspect your order when it arrives. If it's damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and photos or a short video. We'll send a replacement or issue a full refund at no cost to you.

Order Cancellations

Contact us as soon as possible with your order number. Orders that haven't been dispatched are refunded in full straight away. Orders that have already been dispatched are refunded once the item is returned and processed.

Bulk Orders

The 30-day money-back guarantee covers personal orders. Orders of 5 or more units are not eligible for change-of-mind refunds. This does not affect your rights for faulty items.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

Questions about returns? Email support@pressureaus.com and our team will get back to you within 1 to 2 business days.