Delivery Times And Lost Parcels
Delivery Times
Most orders arrive within 10 to 15 days. Delivery times are estimates and can sometimes take longer, for example during busy periods or extra battery safety checks. A delay isn't a fault and isn't grounds for a refund on its own.
We can't cancel or refund an order while it's on its way to you. A refund can only be considered once the order has been delivered to your address, or has been returned to us. If you no longer want it, you can return it unopened once it arrives under our 30-day money-back guarantee.
If your order hasn't arrived within 20 days, email us and we'll chase it with the courier straight away.
Lost Or Returned-To-Sender Parcels
If your parcel is lost by the courier, or returned to us before it reaches you, you're eligible for a 100% refund or a free reship (your choice), as long as it was sent to the correct delivery address you gave us at checkout (or an address change we confirmed by email). If an incorrect or incomplete address was entered at checkout, no refund or free reship applies.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Questions about returns? Email support@pressureaus.com and our team will get back to you within a few hours.