Damaged, Faulty Or Missing Items
Damaged Or Faulty On Arrival
Please inspect your order as soon as it arrives. If it's damaged, faulty or the wrong item was sent, email us as soon as possible with:
- your order number
- photos of the item and the box and packaging it arrived in, including the shipping label
- for a fault, a short video showing the problem (with the battery charged and fully clicked in)
Once we've confirmed a genuine fault, we'll send a replacement part or unit. Where the fault is major, you can choose a replacement or a refund.
A fault is only confirmed once we've reviewed your video or inspected the item. Any refund, repair or replacement is based on that assessment. This doesn't affect your rights under the Australian Consumer Law.
Missing Items
If something is missing from your order, email us within 7 days of delivery with your order number and a photo of everything that came in the box. Once confirmed, we'll send the missing item free of charge.
Faults After Use
If a fault develops after you've started using your product, email us with your order number, photos and a short video of the issue. We may ask you to return the item so we can inspect it before arranging a repair, replacement or refund. If we ask you to send it back and a genuine fault is confirmed, we'll cover the return postage.
Battery Charging
A full charge takes 4 to 8 hours. The light is red while charging and turns green when it's full. It's normal for the charger to feel warm while charging. If the light still isn't green after 8 hours of charging, please email support@pressureaus.com with your order number and a short video, as there's a chance the battery may have a fault.
What's Not Covered
Damage caused by misuse, excessive force (for example over-tightening or forcing attachments such as the foam cannon), drops or impacts, incorrect assembly, use of non-PressureAus parts, or normal wear and tear.
What Isn't A Fault
The following aren't faults and aren't eligible for a refund or free return:
- the product isn't as powerful as you expected (as long as it works as described)
- personal preference or opinion
- it isn't suited to a particular job
- cleaning results
- battery runtime within the stated range (about 18 minutes non-stop at full power, or 30+ minutes of normal stop-start washing)
- problems caused by setup, such as the nozzle setting, hose, filter or tap pressure
If you're not sure, email us a short video and we'll help you get it working. Unopened, unused items can still be returned for change of mind within 30 days.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Questions about returns? Email support@pressureaus.com and our team will get back to you within a few hours.